Resources & Support

Everything you need to manage your insurance coverage

Helpful Resources

Tools, guides, and information to help you get the most from your coverage

Knowledge Base

Browse articles about your coverage, policy terms, and how to make the most of your benefits.

Browse Articles

Claims Guide

Step-by-step instructions for filing claims, required documentation, and expected timelines.

View Guide

Find a Provider

Search our nationwide network of dentists, optometrists, and healthcare providers near you.

Search Providers

Forms & Documents

Download claim forms, beneficiary change forms, enrollment applications, and policy documents.

Download Forms

Coverage Calculator

Estimate your coverage needs based on your income, dependents, and financial obligations.

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Insurance 101

New to insurance? Learn the basics of life, dental, vision, and disability coverage.

Start Learning

How to File a Claim

Simple 4-step process to get your claim processed quickly

1

Gather Documents

Collect receipts, invoices, and any medical records related to your claim.

2

Submit Your Claim

File online through your portal, by phone, or by contacting an agent via chat.

3

Claim Review

Our team reviews your claim, typically within 3-5 business days.

4

Payment

Approved claims are paid via direct deposit or check within 10 business days.

Frequently Asked Questions

How do I access my online portal?

Visit our website and click "My Account" in the top navigation. Log in with your email and password. If you haven't registered, you can create an account using the email address associated with your policy.

How do I change my beneficiary?

You can update your beneficiary by calling our AI assistant, chatting with an agent, or requesting a change through the customer portal. Changes are processed immediately and reflected on your online account in real-time.

What is the claims processing time?

Simple claims (dental cleanings, eye exams) are typically processed within 3-5 business days. Complex claims may take up to 30 days. You can track your claim status in real-time through your online portal.

Can I speak to a real person?

Absolutely! While our AI assistant Austin can handle most requests, you can always ask to be connected with a live agent. We offer support via phone, chat, video call, SMS, and email. Visit our Contact Us page for all options.

When is open enrollment?

The 2026 open enrollment period runs from January 1 through April 30. During this time, you can add, remove, or change your coverage options. Outside of open enrollment, changes are only allowed for qualifying life events.

How do I find an in-network provider?

Use our Find a Provider tool on this page, or ask our AI assistant for provider recommendations in your area. Our dental and vision PPO networks include thousands of providers nationwide.

Still Have Questions?

Our team is available 24/7 through multiple channels to help you.

Contact Us